Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at jeweleryempire@gmail.com


Where do you ship from?

 We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.


How long will it take for my items to arrive?

 Estimated processing time 1-2 business days and delivery 5-14 business days for your order to arrive in the USA. Shipping times vary based on product demand and shipping location. Other Countries Standard FREE shipping times may vary between 15-30 days.


How long will it take to receive a tracking number?

 It will take usually between 2-3 business days.


Where can I place an order from?

 You can place an order from any country, we ship Worldwide.


Is shipping really FREE?

 Yes, Fast Shipping is Free to the USA. Other countries Standard Free Shipping over.


Where is your company located?

 Supply warehouses in the USA; High-Quality vendor contacts in China


Which currency will I be charged in?

 We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.


Will I receive a confirmation number when I place my order?

 Yes, all customers will receive an order number after placing their orders.


Please contact us if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?

 All inquiries can be forwarded to jeweleryempire@gmail.com


How can I pay?

 We accept Paypal and all Major Credit Cards: Visa, Mastercard, Discover, Amex accepted through PayPal.


Is Checkout on this site safe and secure?

 You can be absolutely sure that all purchases here are safe and secure.


If I enter my email address will you sell my information?

 We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.


Will I (the customer) have to pay customs?

 For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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